Privacy Policy

At Recoil, we take our Customer’s privacy and security seriously.  We are committed to protecting your privacy and security and to complying with the Australian Privacy Principles in the Australian Privacy Act.

This statement applies to Recoil a division of Sutton Tools Pty. Ltd.

The purpose of the Privacy Policy is to outline the personal information collected by us and the use of such information.

By using this website you are agreeing to the site’s terms and conditions.

Personal Information

In general, you can visit us online without telling us who you are or giving us any personal information. However, by doing any of the following you consent to the collection of your Personal Information by Recoil in accordance with this Privacy Policy:

  1. Browse our website
  2. Login or create an account
  3. Make a purchase
  4. Submit website feedback, enquires or comments
  5. Provide personal information for the provision of special offers, promotions or newsletter sign up
  6. Interact with us via Recoil social media such as YouTube, Facebook or Instagram
  7. Any other method of collection as determined by Recoil from time to time

Recoil may collect and hold the following Personal Information

  1. Name, address, phone and/or facsimile number and email address
  2. Details of your orders
  3. Historical records of your communication and interaction with us
  4. Non-identifiable information including, IP address, browser type, the pages visited on our site and time spent on those pages.

Use of Personal Information 

Recoil uses Personal Information for the purpose for which it was specified or reasonably apparent at the time when the Personal Information was collected. The Personal Information may be used in respect to the following:

  1. to provide products and services to you
  2. to create orders, transaction records, agreements of sale, tax invoices or receipts
  3. to communicate with you regarding products and services, competition results, special offers and events that might interest you
  4. to process and deliver orders including fraud prevention
  5. to perform research and analysis
  6. to provide better customer service
  7. to respond to feedback, ratings, comments, complaints and enquiries; and
  8. to carry out administrative, marketing, planning, service or product development

You may advise Recoil if you do not wish to receive any promotional offers and marketing information from Recoil.

 Disclosure of Personal Information

Where appropriate and required, Recoil may disclose your Personal Information:

  1. To other associated Recoil entities, including its delivery company;
  2. Where the law requires or authorises Recoil to do so, particularly in relation to fraud prevention

Access to, Protection and Destruction of Personal Information

  1. Recoil provides you with access to your Personal Information upon your request.
  2. Recoil will take reasonable steps to ensure that your Personal Information is accurate, up to date and complete. However, Recoil relies on you advising of any changes or inaccuracies of your Personal Information. Please advise Recoil if you are of the view that any of your Personal Information requires updating or correcting.
  3. Recoil will take reasonable steps to protect your Personal Information from misuse, interference, loss, unauthorised access, modification or disclosure
  4. No data transmission over the internet can be guaranteed to be 100% secure. As a result, while Recoil strives to protect your Personal Information, Recoil cannot ensure or warrant the security of any information you transmit to Recoil over the internet, and you do so at your own risk.
  5. Please note this Privacy Policy forms part of the Term and Conditions for use of the site and forms part of the agreement between you and us. We may, from time to time, amend this Privacy Policy, in whole or part, at our sole discretion. Any changes to this Privacy Policy will be effective immediately upon posting on the site.